RETURN POLICIES FOR E-COMMERCE

May 26th at 11:43pm

Good return policies strike a balance between bolstering consumer trust in your products and minimizing profit loss. Your return policy isn’t just a box to tick off—it actually says something about your brand. If your policy is too strict, it engenders doubt in your products and you. Too complex, and it puts up roadblocks to purchase. Too technical sounding and you seem duplicitous. Customers expect at least 30 days to return an online purchase. But only 5% of shoppers say they return online orders more than 30 days after purchase. Being lenient with return time limits (e.g., a 60-day vs. 30-day policy) can actually decrease returns by creating less urgency…

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HOW TO HAVE THE BEST CUSTOMER SERVICE

May 19th at 2:14pm

Investing in customer service is key to long-term business success.  You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it. Good customer service doesn’t just happen overnight, and it’s harder to achieve than you may think – but it’s certainly not impossible. 9 Tips for Providing Excellent Customer Service Know Your Product or Service. To provide good customer service, you need to know what you’re selling, inside and out. Be Friendly. Customer service starts with a smile. Say…

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FINDING BIG CORPORATE CLIENTS

October 28th at 11:15pm

Just because your business is small, it doesn’t mean your clients have to be small too. In fact, landing large corporate clients can give a huge boost to a small business’s revenues. Small companies that were suppliers to large corporations reported average revenue growth of 266.4% between one year before and two years after their first sale to a large corporation. Here’s a quick guide that can help you finding the larger accounts you are looking for. Identify Opportunities. If you want to go after a large client, you’ll probably need to adjust your approach. Research Your First Target. Now it’s…

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CUSTOMER SATISFACTION IS #1

March 18th at 7:42pm

If you don’t satisfy your customers, your business will fail.  While your business might survive with angry, single-purchase customers, only businesses with a focus on customer satisfaction will thrive. Customer satisfaction is the difference between surviving and thriving.  Ongoing satisfaction leads to loyalty. Once customers have placed trust in a company and are assured that the company will continue to deliver they will continue to do business with them. If you have more customers, who spend more each month, lower customer satisfaction has an even bigger impact on your business. Every unhappy customer is another hit to the bottom line. If…

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TOP 10 WAYS TO KEEP YOUR CUSTOMERS HAPPY

November 12th at 10:47pm

For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities. But what many businesses tend to forget is that once a customer makes the first purchase, there is much more to be done in the customer relationship. Smart businesses know that the first purchase is really just the beginning, and that the real business value lies in retaining that customer. Here are 10 tips to keep your customers happy with your business: Call your clients regularly. Communication makes everything easier. …Create…

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HOW TO GROW YOUR BUSINESS

December 13th at 9:34pm

Generating new business by growing your customer base is important to your business success. However, it can sometimes be very challenging. Here are some practical tips to help you grow your customer base. 8 ways to grow your business Get to know your customers.Offer great customer service.Nurture existing customers and look for new opportunities. Use social media.Attend networking events. Host events. Give back to your community. Measure what works and refine your approach as you go. FIRST DOWN FUNDING IS FUNDING AMERICA. LOOKING FOR BUSINESS FUNDING? CONTACT FIRST DOWN FUNDING FOR FAST APPROVAL.

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SIMPLE WAYS TO IMPROVE SALES

August 23rd at 6:49pm

If you start focusing on your customer’s needs, you’ll be able to increase your sprocket sales dramatically. And these sure ways to increase sales will help build customer loyalty, too.  Here are some basic steps you can take to improve your sales performance, reduce your cost of selling, and ensure your survival. Clarify your mission. Break the mission into specific goals. Sell to customer needs. Create and maintain favorable attention. Sell on purpose. Ask, listen, and act.Attracting new customers is a good thing. But attracting new customers is not the only way to increase your sales, and is, in fact, the hard way of going about it. Shifting your sales focus…

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